SOUTHFIED, MI – September 18, 2025 –
EPIC Health is proud to announce the launch of Care Coach 360, a revolutionary AI-driven platform designed to transform the way providers deliver care and improve patient outcomes. Developed by Dr. Ted Naman, Co-founder of EPIC Health, Care Coach 360 integrates cutting-edge artificial intelligence with EPIC Health’s existing workflows to create a dynamic, real-time feedback loop that enhances clinical decision-making and supports provider development.
Care Coach 360 leverages AI to analyze patient data before, during, and after visits. It identifies care opportunities based on medical history, chronic conditions, and preventive needs, then compares provider actions against AI-generated recommendations. This process creates a 360-degree feedback system that not only supports optimal patient care, but also serves as a continuous learning tool for providers.
“Care Coach 360 is like having a clinical mentor embedded in every visit,” said Dr. Ted Naman, creator of the platform. “It’s a real-time coaching system that helps providers see what they did well and where they can improve, all while ensuring patients receive the most comprehensive care possible. We’re not just talking about AI—we’re using it to truly augment care delivery.”
The platform is especially impactful for newer providers and those practicing under EPIC Health’s augmented delegated model, offering mentorship and guidance through AI-powered insights. It also integrates seamlessly with EPIC Health’s electronic health records and operates entirely within EPIC Health’s secure server infrastructure, ensuring full compliance with HIPAA and patient privacy standards.
Care Coach 360 is a key component of EPIC Health’s long-term strategy to expand access to high-quality care, particularly in underserved communities. By streamlining workflows, enhancing diagnostic accuracy, and supporting preventive care, the platform helps close gaps in care and improve health equity.
Key Features of Care Coach 360:
EPIC Health is already seeing promising results in pilot implementations and plans to expand Care Coach 360 across all locations in the coming months.
EPIC Health is a multi-state network of primary care practices headquartered in Southfield, MI. Founded in 2000, EPIC Health is a proud family-owned business committed to providing top-quality, comprehensive healthcare to everyone. With a focus on innovation and continuous improvement, EPIC aims to be a global leader in complex care and prevention. For more information, visit www.epichs.org or follow us on social media: EPICHealthUSA (Facebook), @EpicHealthSys (Instagram).
Savanna Ratkowiak
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