Patient Information

EPIC Health offers comprehensive, patient-centric primary and specialty care health services. Learn more about what to expect as a patient.

Appointment Scheduling

Our appointment scheduling process is fast and convenient, saving you time and effort. We offer several scheduling options: online, by phone, through our easy-to-use app, or simply by walking into your nearest EPIC Health facility.

Your Medical Records

We keep track of all your diagnoses, treatment plans, and billing information in your medical records, which we manage in compliance with federal and state privacy regulations as well as HIPAA. You can request access to your medical records by emailing, calling, or faxing us:

Billing

EPIC Health offers a streamlined billing process that allows you to conveniently pay for your services. We accept various payment methods and most insurance plans. If you are concerned about the price of a service or need assistance with payment, please call us to help resolve the issue.

Insurance

We accept most major insurance providers, including commercial insurance, Medicare, and Medicaid. Our goal is to ensure you access the comprehensive medical care that you deserve, regardless of your insurance status. If you’re concerned about your insurance coverage, please contact us for assistance.

Patient Rights

Patient Rights

As a patient at EPIC Health, you have the right to:

  • Dignified, respectful, and non-discriminatory care regardless of age, gender, race, national origin, religion, sexual orientation, gender identity, disability, or source of payment.
  • Privacy and confidentiality when speaking to a healthcare provider and in the handling of your medical records.
  • All communications and records pertaining to patient care shall be treated as confidential in accordance with the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and other applicable federal and state laws.
  • Patients have the right to review and obtain a copy of their medical records and to request amendments to their records in accordance with HIPAA and applicable state law.
  • Information about your diagnosis, treatment plan, and prognosis so you can make informed decisions about your health.
  • Participate in your care.
  • Know your physician’s qualifications.

Patient Responsibilities

As a patient, you have the responsibility to:

  • Provide accurate information about our symptoms, lifestyle choices, and medical history for accurate diagnosis and safe treatment.
  • Report unexpected changes in your condition to the responsible practitioner Participate in your care by asking questions about your condition or seeking clarification.
  • Follow the provided treatment plan and, where needed, discuss potential issues with your primary health physician to address emerging concerns.
  • Provide accurate billing and insurance information, and pay for the healthcare services provided.
  • Inform your providers about any advance directives and provide copies of such documents for inclusion in your medical records.
  • Keep appointments and, when unable to do so for any reason, notify the Practice in advance.
  • Inform your providers about any obstacles you anticipate in complying with prescribed treatments.
  • Accept the consequences of your actions if you refuse treatment or do not follow the practitioner’s instructions.
  • Provide information concerning your ability to pay for services and to work with the Practice to make payment arrangements when necessary.
  • Be considerate of the rights of other patients and Practice personnel.
Patient Responsibilities

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Based on 617 reviews

Reggie Hobson

1 year ago

★★★★★

My number 1 stop to get treated always available and always great service and great attitudes

Rogers Family

1 year ago

★★★★★

Today was my first visit and it was more than I could have asked for. Very productive and professional. They listen to your concerns and seem to care about how you’re feeling. They explain everything and leave no room for doubt. I also loved I laughed with each doctor/nurse I... Read More

Janine Jones

1 year ago

★★★★★

Very understanding

Wendy Mansfield

1 year ago

★★★★★

I like Epic for the main fact that they listen and care. I've been going there for 4 yrs now. I would recommend Ryne Weisenberger

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