Streamlining Patient Care

Important Update: Changes to RX Refill Process

Welcome to our patient community at EPIC Health! We are excited to have you as part of our family. We want to inform you about an upcoming change that will improve our medication refill process, ensuring accuracy and exceptional patient care.

Embracing Change for Better Care

Section 1: Understanding the Change

At EPIC Health, we continuously strive to provide the highest quality of care to our patients. As part of our commitment to patient safety, we are implementing a new RX refill process. This change is designed to enhance accuracy and streamline communication between patients and our healthcare providers.

Section 2: New RX Refill Process

To request RX refills, we kindly ask that you schedule future appointments with our healthcare providers. This will ensure that we have an updated assessment of your condition and can accurately prescribe your medications. If you require immediate refills without an upcoming appointment, please call (number) and our team will assist you promptly.

Section 3: Benefits for Patients
The new RX refill process offers several benefits for our patients:
  • Improved accuracy in medication refills, ensuring you receive the correct medications and dosages.
  • Enhanced patient-provider communication, allowing us to address any concerns or questions you may have regarding your medications.
  • By scheduling appointments, we can ensure that you have up-to-date evaluations of your condition, leading to better overall care.
Section 4: Frequently Asked Questions
We understand that you may have some questions about this change. Here are answers to some common queries:
  • How can I request RX refills if I don’t have an upcoming appointment?
    • To request RX refills without an upcoming appointment, you can use the online patient portal or call your healthcare provider’s office directly and provide the necessary information about the medication, dosage, and pharmacy.
  • What should I do if I need an urgent refill?
    • If you need an urgent refill, it’s important to clearly communicate the urgency to your healthcare provider. Contact our office immediately and explain the situation, emphasizing the need for an urgent refill. We will evaluate your request and take appropriate action to ensure you receive the necessary medication as soon as possible.
  • How do I schedule appointments and manage future refill requests?
    • To schedule appointments and manage future refill requests, use the online patient portal to view provider availability and book appointments, or contact your healthcare provider’s office by phone to schedule appointments and discuss future refill needs.
Section 5: Support and Assistance

We appreciate your understanding and cooperation as we implement these changes to improve your overall healthcare experience. Our dedicated team is committed to delivering exceptional care, and we are confident that this new RX refill process will contribute to your well-being. Thank you for choosing EPIC Health as your trusted healthcare provider.

Your Well-being, Our Priority

We appreciate your understanding and cooperation as we implement these changes to improve your overall healthcare experience. Our dedicated team is committed to delivering exceptional care, and we are confident that this new RX refill process will contribute to your well-being. 

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