Exclusive Physicians PLLC (EPIC Health)
Exclusive Physicians PLLC, doing business as EPIC Health (“EPIC Health,” “we,” “us,” or “our”), provides comprehensive healthcare services to individuals and families, including primary care, chronic disease management, preventive care, wellness programs, and other healthcare-related services. As part of these services, we offer SMS (text message) communications to provide important service-related information.
By providing your mobile phone number and opting in to receive SMS messages from EPIC Health, you agree to these Terms of Service.
SMS Communications
Our SMS program may include messages related to:
Appointment reminders and scheduling
Care coordination and clinical updates
Membership and enrollment information
Billing and payment notifications
Customer service communications
Health and wellness information
Other service-related communications concerning your care
You must be at least 18 years of age to enroll in our SMS program or have the consent of a parent or legal guardian.
Consent to Receive Messages
You will receive SMS messages only after you have expressly opted in through one of our authorized methods, including patient registration forms, appointment scheduling, membership enrollment, website forms, or other documented consent processes.
Your consent to receive SMS messages is voluntary and is not a condition of receiving healthcare services or purchasing any products or services.
Message Frequency
Message frequency varies depending on your appointments, healthcare needs, and interactions with our practice.
Message and Data Rates
Message and data rates may apply according to your wireless carrier’s pricing plan. Charges are your responsibility.
Opting Out
You may opt out of receiving SMS messages at any time by replying STOP to any message.
After you send STOP, you will receive one confirmation message indicating that you have been unsubscribed. After confirmation, you will no longer receive SMS messages from us unless you choose to opt in again.
To re-enroll, simply sign up again using one of our authorized enrollment methods.
Help
For assistance, reply HELP to any SMS message or contact us directly at wecare@epichs.org.
Carrier Disclaimer
Wireless carriers are not liable for delayed or undelivered messages.
Information We Collect
When you participate in our SMS program, we may collect:
How We Use Your Information
We use your information to:
Privacy and Data Sharing
We respect your privacy and are committed to protecting your personal information.
We do not sell, rent, or share your mobile phone number or SMS opt-in information with third parties or affiliates for marketing or promotional purposes.
We may share your information only with trusted vendors and subcontractors who provide services on our behalf, including SMS messaging platforms, telecommunications carriers, customer service providers, and other service providers necessary to deliver our communications and maintain system functionality. These providers are contractually required to safeguard your information and may use it only for the services they perform for us.
Text messaging originator opt-in data and consent will not be shared with any third parties except as necessary to provide SMS services or as otherwise required by law.
Data Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Data Retention
We retain SMS-related information only for as long as necessary to:
Cookies
Our website may use cookies and similar technologies to improve your browsing experience, analyze website performance, and support website functionality and marketing efforts. By using our website, you consent to the use of cookies as described in our Privacy Policy.
Compliance
Our SMS messaging program is intended to comply with applicable federal and state laws and industry standards, including the Telephone Consumer Protection Act (TCPA), CTIA Messaging Principles and Best Practices, and applicable wireless carrier requirements.
SMS Security and Protected Health Information (PHI)
While we take reasonable measures to protect your privacy, text messages sent through SMS and Rich Communication Services (RCS) are not fully secure communication methods and may not be HIPAA-compliant. Accordingly, we limit the content of SMS and RCS messages to non-sensitive notifications, such as appointment reminders, scheduling information, general service updates, and other administrative communications.
We will not include detailed Protected Health Information (PHI) or other sensitive medical information in SMS or RCS messages. When communication requires the transmission of detailed PHI or other confidential health information, we will use a separate secure communication channel that is designed to protect the privacy and security of your information in accordance with applicable law.
Changes to These Terms
We reserve the right to modify these Terms of Service at any time. Any updates will be posted on our website and will become effective upon posting. Continued participation in our SMS program following any changes constitutes acceptance of the revised Terms.
Contact Us
If you have questions regarding these Terms of Service, our SMS program, or our privacy practices, please contact us:
Exclusive Physicians PLLC (EPIC Health)
Email: wecare@epichs.org
If you have any questions regarding privacy, please read our privacy policy.
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